About Us

Helm Group - About Us

Helm Group are an experienced building management, facilities management, concierge and cleaning services company that has best practical skills, industry knowledge and tailored documents and processes together for the ultimate facilities solution.

Managing Director, Grant Rogers has 15 years of experience and knowledge in the Building Management and Hotel industry, which helps us deliver the highest level of service to our clients.

We have experience servicing:

  • Residential Strata and BMC’s
  • Commercial, including A Grade facilities
  • Industrial
  • Retail Facilities
  • Serviced Apartments and Hotels, including 4.5 and 5 star properties
  • New developments
  • Mixed use facilities

Our expert building managers and facilities managers have listened to the industry and acknowledged common mistakes of our competitors in identifying what our clients' needs are. We don't make excuses, we don't make our clients fit with what we want, we don't bother you with minor details. We just get the job done to achieve success for our client, whatever their aims.

Our Company Policy is instilled in all our team members and reflects the service our clients should expect:

  • Work in the best interests of our clients, our employees and building users - recognising individual needs and working with Owners & Strata Managers productively
  • Work to a quality managed, structured service model in line with the needs of the modern building and exceed above all other industry competitors for the benefit of our stakeholders by adding tailored and individual touches
  • Support of our team to encourage commitment & consistency for the company and our clients
  • Consider the environment, community, industry & stakeholders in all our actions with a diverse and moral conscience based on a wider scope than solely company aims.

 

Our Aim is to Provide:

  • Precise Information

  • Fuss-free resoltuion of issues

  • Polite and efficient interaction with building users

  • Prudent, Helm advice

How We Work

Step 1

Listen to the client

We understand that no two sites are the same.

Our tender process takes into account the individual needs of the client and the site, tailoring a service for the best possible solution with specially selected team members at a reasonable cost.

Step 2

Provide the best service

We provide an energised service whilst remaining precise, practical and consistent in our service to our clients.

We stick to what we know best, working in collaboration with our clients, Strata Managers and contractors to deliver a consistently high service.

Services we provide

Building Management

Our facilities managers take a no-nonsense proactive approach to the many and varied tasks and issues that occur in Strata …

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Concierge Services

You need a positive, well-presented and recognisable face welcoming building users. This should be backed by structured and consistent service …

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Part-Time and Off-Site Management

Our contract basis consultancy service is tailored for your needs and can incorporate a range of elements …

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Caretaking and Cleaning

Remote Management benefits sites which do not have the resources or the need to have an onsite staff member managing their asset …

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